SRMT Massage Therapy

Privacy policy

Last updated: October 2026

SRMT Massage Therapy (“SRMT”, “we”, “us”) is a remedial massage practice run by Samantha Rutland from a home studio in Madeley, Western Australia. Because we provide a health service and hold health information, we follow the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). This policy explains how we handle your personal information.

1. What we collect

Depending on how you deal with us, we may collect:

• Contact details such as your name, phone number and email address.
• Enquiry details such as the treatment you're interested in, your preferred appointment times and anything you include in your message.
• Health information needed to give you a safe and effective treatment, such as injuries, medical conditions, medications, pregnancy and areas of pain or tension, along with notes about the treatments you receive.
• Payment records such as the date, treatment and amount paid. We don't store card numbers.

You can make a general enquiry without giving your full name, but we need accurate health information before we can provide a treatment safely.

2. How we collect and hold it

We collect information directly from you: when you call, email or text us, fill in the enquiry form on this website, or complete a health questionnaire and talk with us at your appointment.

Enquiry form submissions are delivered to our email inbox by Web3Forms. Client and treatment records are kept securely, either on paper in a locked location or electronically on password-protected devices and accounts, and only Samantha Rutland can access them. We keep treatment records for as long as required by law and professional standards, then destroy or de-identify them securely.

This website doesn't use analytics or advertising cookies. Our hosting provider, Cloudflare, may process technical information such as your IP address to deliver the site and protect it from abuse.

3. Why we collect, use and disclose it

We use your information to:

• respond to your enquiry and arrange appointments;
• assess whether a treatment is suitable for you and provide it safely;
• keep accurate treatment records;
• issue receipts and, if relevant, support health fund or insurance claims you ask us to help with; and
• meet our legal, insurance and professional obligations.

We don't sell or rent your information, and we don't share it with anyone else except: the service providers listed below that help us run the business; another health practitioner or your doctor, only with your consent; or where the law requires or allows it, for example to prevent a serious threat to someone's health or safety.

4. Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it if it's inaccurate, out of date or incomplete. Contact us using the details below. We'll respond within 30 days, and there's no charge for asking. If we can't give you access (for example, where the law allows us to refuse), we'll explain why in writing.

5. Making a complaint

If you think we've mishandled your personal information, please contact us first so we can try to fix it. We'll acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

6. Overseas disclosure

Some of the services we use to run this website and our business may store or process your information outside Australia:

• Web3Forms delivers enquiry form submissions to our email. Its servers may be located in the United States and other countries.
• Cloudflare hosts this website through a global network, including the United States.
• Microsoft Outlook is our email provider and may store emails in Australia, the United States or other countries.

We only use reputable providers with their own privacy and security commitments, and we don't send detailed health records to them.

7. Contact us

• Samantha Rutland, SRMT Massage Therapy
• Phone: 0425 455 245
• Email: SRMT1@Outlook.com

We may update this policy from time to time. The latest version will always be on this page.